NORTHERN IRELAND’S ONLY 360° FEEDBACK COMPANY INTELLIGENT INSIGHTS

Your Customer Experience starts with your employee engagement.

Welcome to Intelligent Insights - Mystery Shopping in Belfast

Northern Ireland’s Only 360° Feedback Company

#1 Mystery Shopper Service – Serving Belfast & All of Northern Ireland

Your Customer Experience starts with your employee engagement.

Your understanding of your employee engagement starts with having an Intelligent Insight into their performance and development

As the ONLY company in Northern Ireland to offer 360° customer feedback, we can capture data through our own in house systems that have been designed to meet our individual customers specifications.

We have clients throughout the UK, Ireland and Internationally, and work in areas as diverse as Retail, Universities, Travel, Law, Optical, Hospitality, Conferences, Tourist Attractions, Sport and Leisure etc.

We are uniquely placed to offer Local Service, Nationally.
As a franchise of insight6 we are able to deliver results and outcomes for Northern Ireland businesses both at home and further afield.

Why should you use us?

We’ve been in your position
The Northern Ireland Regional Director has a sound business foundation, encompassing many different business facets. Each one brings success in creating and sustaining service cultures to owners and managers in hospitality, retail, banking, electronics, e-commerce, manufacturing, and more.
Proven leaders in guest service measurement and service culture development
We offer a 360° feedback service proven to drive your sales up and develop your staff into industry leaders, guest satisfaction measurement services, customer service training programs, compliance audits for all industries, and strategic Customer Experience Management consultation. We help you create and implement an on-going strategy that will have direct return on investment.
400,000+ mystery shops across our Network
With 400,000 + mystery shops, our staff are hand selected and deployed through our powerful web platform, we can supply our services across Northern Ireland.
A dedicated mystery shopping services team for every client
A dedicated Regional Director, Data Specialist, and Editorial Team is assigned to a) customise a questionnaire, b) craft your service culture improvement program, and c) ensure that the data is actionable, accurate and delivered in customised reports, with the highest levels of integrity and security.
24/7, cutting edge data on the state of your brand
Industry leading reports, real-time data, graphical analysis, sound files and more arrive through one elegant, easy-to-navigate Client Dashboard. View graphs, charts, and rankings as well as question-by-question raw data from mystery shops, audits, and all other tools.
The best Mystery Shoppers in Northern Ireland
All of our Mystery Shoppers are individually selected, trained face to face by our staff, and only employed if they meet our standards.
What Others Say About Us?
“Working with David Anderson on the management and facilitation of mystery shopping and judging of the Belfast Business Awards 2016, was an absolute pleasure. With tight deadlines and specific criteria, they delivered with military precision and I would be more than happy to use David in the future.”
Paula Kane
Event Manager
BCTC Business Awards

What Do I Do Now?

For a free consultation, please call 07734 087 572 or alternatively, click the button to view full contact details.