About Intelligent Insights

Intelligent Insights in Northern Ireland work exclusively with insight6, one of the UK’s leading Mystery Shopping companies.

We offer an accurate, reliable and inexpensive method of quality control which provides you with a means of identifying both good customer service (which can be rewarded) and the not-so-good (which can be performance managed).

We reach a full understanding of your company, its employees and clients in order to be able to provide you with a full scale picture of how each action affects your business. Our services are tailored to meet the exact needs of the business and an individual programme is installed for each of our clients, however, some of the methods are as below.

  • We provide monthly reports and statistics to enable you to track customer service performance.
  • We monitor your customer service by visiting nominated outlets every month.
  • We extend your quality assurance programme to the intangible elements of your customer service.
  • We help you to look at your business through the eyes of your customers.
  • We help you ensure all your outlets are giving a consistent level of customer service.
  • We help you spot any employees who may be driving your customers away.
  • We help you spot any employees who may be driving your customers away.
  • We provide a measuring facility for inter-branch competitions and personal performance rewards.
  • We confirm whether your staff are promoting those services and products they have been instructed to promote.
  • We check that advice and information your employees are giving is accurate and conforms to any legal guidelines which may apply.
  • We benchmark your service against that offered by your competitors.

Shoppers are selected from our database according to their location and their suitability in terms of the type of product or service involved. As well as the individual visit or call report, and recording where appropriate, we will provide a summary report (and presentations if required) at an agreed frequency.

Our reports  and client dashboard will enable you to track the effect of product changes as well as customer service and staff training programmes. They will enable you to compare the performance of each outlet and reward those which demonstrate the best customer service. This is especially important where sales incentive programmes may lead staff to make short-term sales a higher priority than long-term customer satisfaction.

By delivering the most comprehensive customer feedback programmes, insight6 can help increase your sales and profitability by improving your customer service experience.

Due to our broad range of skills and experience, having conducted over 280,000 mystery shops and customer surveys, we are able to transfer our knowledge into enthusiastic and fun customer service workshops and business mentoring sessions.

Started in Australia in 1999 and moved to UK in 2005

  • Specialises in working with Independent companies
  • Work with over 9000 UK Businesses
  • 25 Regional Directors
  • Local expertise to support you

What Do I Do Now?

For a free consultation, please call 07734 087 572 or alternatively, click the button to view full contact details.