Instant insight digs deeper for your market research that any other competing brand. Instant insight will deliver the market research and feedback that your business needs to take you to the next level.

Across all of our clients we have a response rate of >30%. The more feedback received, the more confident you are in making great decisions for your business. This ultimately improves CX your profits.

Compare how your business rates within your sector to keep ahead of your competitors.

Direct your happy customers towards public sites such as Google Reviews, Trust Pilot and Trip Advisor to gain more reviews and boost your online reputation.

instant insight has a NPS which is the world’s most recognised measurement matrix. A proven methodology used by the world’s greatest brands which will help you gain your colleagues commitment

Working smoothly on all platforms and devices which improves the response rate

Target your insights to gain exact market research on your critical business issues

Record what actions you and your team take in response to the feedback to ensure your CX develops and improves, leading to more profit

The true power of instant insight is the free response feedback follow-up question. Let your customers tell you how they feel, in their own words.

Capture the true essence of the feedback to demonstrate to your colleagues the impact of their efforts

Immediate notification when a customer responds. You can filter on defined responses, so if a customer is not happy you can act now!

Allows a variation of access to ensure the right people, can see the right responses, quickly

Add more fun to the team or customer survey for a more simple mood indicator